Privacy Policy

We may collect the following types of information:

• Account Information: When you create an account or sign in with Google, we receive your name, email address, and profile picture from your Google account. This information is used solely for authentication and account access.
• Contact Information: Name, email address, phone number, and practice/organization name when you submit a contact form or request.
• Usage Data: Pages visited, time spent on pages, browser type, device type, IP address, and referring URLs collected automatically when you use our site.
• Communications: Messages, inquiries, and correspondence you send to us through our contact forms or email.
• Case and Order Data: Information related to dental lab cases, orders, and files submitted through the client portal.

We use the information we collect to:

• Provide, operate, and improve our website and services
• Authenticate users and manage account access
• Process and manage dental lab cases and orders submitted through the client portal
• Respond to inquiries, support requests, and communications
• Send service-related notifications and updates
• Analyze usage patterns to improve the user experience
• Comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data.

• Essential Cookies: Required for the website to function properly, including session management and authentication.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymized.
• Preference Cookies: Used to remember your settings and preferences across visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

We integrate with the following third-party services that may collect or process your data:

• Google OAuth (Sign in with Google): Users may sign in to the Dash Dental client portal using their Google account. When you choose to sign in with Google, we receive your name, email address, and profile picture from Google. This information is used exclusively for authentication and account access — we do not use it for advertising or share it with other parties. Your use of Google sign-in is also subject to Google's Privacy Policy.
• Google Analytics: We use Google Analytics to collect anonymized usage statistics. Google may set cookies to track site interactions. See Google's Privacy Policy for details.
• Supabase: We use Supabase for database and authentication infrastructure. Data is stored securely on Supabase's servers.
• Stripe: Payment processing is handled by Stripe. We do not store your full payment card details on our servers. See Stripe's Privacy Policy.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account information is retained for the duration of your account and for a reasonable period after account closure.
• Case and order records may be retained for up to seven (7) years for business and legal compliance purposes.
• Analytics data is retained in accordance with Google Analytics' default retention settings.
• You may request deletion of your personal data at any time (see User Rights below).

We take the security of your information seriously and implement industry-standard measures to protect it, including:

• Encryption of data in transit using TLS/HTTPS
• Secure authentication via OAuth 2.0 and industry-standard session management
• Access controls limiting who can view or modify your data
• Regular security reviews of our infrastructure and practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a portable copy of your data in a machine-readable format.
• Opt-Out: Opt out of certain data processing activities, such as analytics tracking.

To exercise any of these rights, please contact us at support@dash-dental.com. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: